Executive - Reception and Front Desk

Job highlights

• Experience in front desk operations and guest relations
• Assist guests during check-in/out, handle queries and billing, coordinate with departments, maintain records and ensure guest satisfaction

Role & responsibilities

1. Welcome guests and assist them politely.
2. Handle room bookings and reservation inquiries.
3. Check room availability and inform guests about room rates.
4. Confirm bookings after receiving advance payments.
5. Manage guest check-in and check-out.
6. Verify guest ID proofs and maintain records.
7. Coordinate with housekeeping for room readiness.
8. Prepare guest bills and collect payments.
9. Answer phone calls, WhatsApp messages, and emails.
10. Handle guest queries and complaints.
11. Coordinate with the restaurant, kitchen, housekeeping, and maintenance teams.
12. Maintain booking records and update room availability.
13. Inform guests about hotel facilities and services.
14. Promote room upgrades and additional services.
15. Prepare daily reports of arrivals, departures, and payments.
16. Maintain cleanliness and discipline at the reception.
17. Follow hotel rules and company policies.
18. Maintain proper handover of duties between shifts.
19. Report guest complaints and operational issues to management.
20. Maintain guest privacy and confidentiality.
21. Ensure accurate billing and payment records.
22. Follow up with guests regarding booking inquiries.
23. Avoid unauthorized discounts or booking commitments.
24. Maintain professional behaviour and punctuality.