Executive, Regional Shared Services

JOB SUMMARY

Execute and coordinate shared-services activities across the Regional Office and branches, covering human capital administration, IT support, office administration, procurement, property and facilities, finance, risk and governance, while supporting the Head of Regional Shared Services in ensuring timely, accurate and compliant service delivery. The role also monitors operational matters, maintains relevant records and reports, works with internal stakeholders and escalates non-routine issues requiring further review or management decision.

JOB RESPONSIBILITIES

1. Execute and coordinate regional human capital administration, including workforce information, recruitment and placement follow-up, staff movements, attendance, learning and capability development, performance documentation, employee engagement and industrial relations across the Regional Office and branches, in accordance with established policies, procedures and instructions.
2. Coordinate regional IT requirements and operational support by consolidating user requirements, maintaining incident and service request records, updating access and asset information, monitoring service requests and escalating unresolved matters through the appropriate channels.
3. Execute and coordinate administrative, property and facilities activities, including maintenance, security, utilities, space management, vehicles, office equipment, supplies and records, and follow up with relevant parties on service requests to maintain a safe, functional and conducive workplace.
4. Process and coordinate procurement and financial administration, including purchase requests, supporting documents, invoices, payment follow-up, asset records, budget information and expenditure reporting, in accordance with established financial procedures, controls and delegated authority.
5. Support and monitor regional risk, compliance, governance, business continuity, safety and audit activities by compiling and verifying information and supporting evidence, maintaining relevant registers and action plans, tracking outstanding actions and escalating matters requiring further attention.
6. Consolidate, validate and analyse routine shared-services information; prepare reports, dashboards, papers and management updates; and identify recurring issues, trends and data discrepancies for further review.
7. Support and coordinate the implementation of corporate policies, standards, systems and initiatives across branches by communicating relevant instructions, maintaining implementation records, monitoring assigned activities and following up on outstanding actions.
8. Manage enquiries and collaborate with relevant internal stakeholders on operational matters by providing information in accordance with established procedures, tracking outstanding matters and escalating issues requiring management intervention.
9. Maintain, update and verify complete, accurate and confidential records in accordance with information security, records management and data protection requirements.
10. Perform other duties and special assignments as directed by the Head of Regional Shared Services.

JOB REQUIREMENTS

• Malaysian citizen.
• A pass in Bahasa Melayu, including the oral test, at Sijil Pelajaran Malaysia (SPM) level or an equivalent qualification recognised by the Government.
• Possess a Bachelor’s Degree in Business Administration, Human Resource Management, Finance, Information Systems, Facilities/Property Management, Risk Management or an equivalent field recognised by the Government, from an accredited higher learning institution.
• At least two (2) years of experience in two or more shared-services areas, such as human capital administration, IT coordination, office administration, procurement, finance, property/facilities, risk, governance or vendor management.
• Fresh graduates with strong academic results, excellent co-curricular achievements and demonstrated leadership involvement are also encouraged to apply.
• A relevant professional certification in project management, procurement, facilities, risk, finance, human resources or service management is an advantage.
• Proficiency in Microsoft Office and enterprise systems, with strong written and spoken English and Bahasa Malaysia.

PLACEMENT

• Pejabat Wilayah Tengah – KWSP Kuala Lumpur
• Pejabat Wilayah Timur – KWSP Kuantan
• Pejabat Wilayah Utara – KWSP George Town
• Pejabat Wilayah Selatan – KWSP Johor Bahru

JOB STATUS

Permanent

All applications are strictly CONFIDENTIAL , and only shortlisted candidates will be called in for interview. Applications are deemed UNSUCCESSFUL if there is no feedback from the EPF 2 MONTHS after the closing date of advertisement.