Executive, Repayment

Responsibilities

• Primary Duties

Same-day posting of receipts and deposits within cut-off times.

Zero or within-threshold cash variances with timely reporting.

Daily reconciliations completed and signed on time.

Audit-ready documentation with proper filing and retention.

• Documentation & Compliance

Ensure all collection activities comply with Malaysian Consumer Protection Act and other relevant regulations.

Document all conversations, payment arrangements, and account updates accurately.

Prepare detailed reports on collection activities and account status.

Maintain confidentiality of all debtor information in accordance with PDPA (Personal Data Protection Act).

Escalate problematic accounts to senior staff or legal department as appropriate.

• Performance & Targets

Meet or exceed monthly collection targets and KPIs.

Maintain high standards of call quality and professionalism.

Achieve resolution rates within established timeframes.

Participate in team meetings and training sessions.

Requirements

• Bachelor’s Degree or Diploma in Finance, Banking, Accounting, Business, Economics, or related fields.
• Fresh Graduate encourages to apply.