Executive, Retail Trainer

Job Responsibilities:

HRD Corp & Training Administration

• Manage HRD Corp (HRDF) claims, documentation, and compliance requirements.

• Coordinate training schedules, attendance materials, and evaluations.

• Maintain accurate training records, reports, and training cost tracking.

• Liaise with internal teams, trainers, and external training providers.

Retail & Corporate On-Boarding

• Coordinate and conduct onboarding programs for new retail and corporate hires.

• Deliver modules on company culture, service standards, and basic operations.

• Ensure consistent onboarding experience across outlets and departments.

• Collect feedback and support continuous improvement initiatives.

Product Training

• Support development and delivery of product training programs.

• Ensure accurate product knowledge aligned with brand standards.

• Coordinate product training for new launches, campaigns, and seasonal collections.

• Collaborate with merchandising, marketing, and operations teams.

Brand & Customer Service Training

• Deliver brand-led customer service training aligned with company values and service standards.

• Train frontline teams on customer engagement, service etiquette, and brand experience.

• Reinforce service behaviours through role-play, observation, and coaching support.

• Support consistency of customer experience across all touchpoints.

Job Requirements:

• Degree in Business Administration, Psychology, Human Resources or related.
• Professional qualification in Training & Development will be an added advantage.
• Minimum 2 years of training & development experience in retail or similar industry.
• Good presentation skills, excellent oral and written communication skills.
• Strong ability to influence and motivate others.
• Strong interpersonal skills; comfortable working within the team and with all levels of management and retail boutique team.
• Proficient in Microsoft Office applications (Word / Excel / Powerpoint).
• Digital learning knowledge, good analytical and orgranisational skills.
• Able to travel and visit our retail boutiques when required.