Executive, Sales Management

Pan Pacific Hotels Group is a young and dynamic company comprising three well-established and trusted brands; Pan Pacific®, PARKROYAL COLLECTION® and PARKROYAL®. We have aggressive expansion plans and as such, we are looking for motivated and energetic people to be part of our growing team. If you have a passion for the industry and are driven by the desire to create Service Excellence Culture, Pan Pacific Hotels Group can offer you great opportunities as we continue to strengthen our global footprint.

Based at our Corporate Office in Singapore, we are looking for a passionate and energetic individual to join us as Executive, Sales Management

Job Responsibilities

The Executive, Sales Management will manage the various sales-related systems deployed by PPHG Corporate Commercial. The role must be well-versed in generating reports for PPHG Corporate Commercial. In addition, this role will provide administrative support to the senior management leaders of the Commercial team.

• Be part of the Sales Management Team managing PPHG’s sales systems, including Opera Cloud Central, Delphi Sales & Catering, Opera S&C, Opera/Opera Cloud PMS, Lanyon RFP, InTouch BI and other systems deployed by PPHG Corporate Sales.
• Manage Opera Cloud Central account and profile administration, including creation, modification, audits and clean-up of centrally created profiles.
• Be well versed in the sales systems to support, guide, train and audit properties and Global Sales Offices on their deployment and usage. Training may be conducted via webinar or on-site and may require travel.
• Support the Sales Management Team in managing system-related enquiries from properties through the shared mailbox, and liaise with vendors to ensure systems are functioning at an optimal level.
• Provide guidance and promote best practices to coordinators across Global Sales Offices.
• Ensure user manuals and system documentation for the respective sales systems are current and up to date.
• Generate data and reports required by Commercial, Sales Management and Global Sales teams, and conduct research and information gathering to support market intelligence.
• Provide administrative and project support to the two Vice Presidents, Commercial and Director, Commercial, and participate in projects as assigned.
• Maintain an effective filing and e-filing system to facilitate easy retrieval of information.
• Provide clear and timely communication to internal and external customers and complete all assigned sales training and personal development programmes.
• Be a brand ambassador for the Group, articulating PPHG’s initiatives, brands and core values.

The Person:

• Minimum 2 years’ experience working with Opera SFA / ORS, Opera S&C, Delphi S&C and Lanyon systems
• Knowledge or experience in hotel industry, especially in Sales and Catering function
• Meticulous and have a good-eye for details, systematic and service-oriented
• Takes initiative and able to work with minimal supervision
• Excellent written and verbal communication skills
• Proficient with Word, PowerPoint, Excel

Pan Pacific Hotels Group is an equal opportunity employer.

We regret that only shortlisted candidates will be notified.