Executive, Sales Operations

About the role

This role involves order processing, documentation, and cross-functional coordination to ensure accurate and timely order management across sales, operations, and customer success functions. You will serve as a key contact point for customers and internal teams, managing order workflows, resolving billing issues, and supporting sales administration.

Key responsibilities

• Check customer orders for accuracy, completeness, required approvals, and supporting documents before submitting them in the BSS and CRM systems
• Prepare, verify, upload, and maintain order-related forms, contracts, approvals, and other records needed for system entry and fulfilment
• Track order status, identify missing information or delays, and follow up with Sales and delivery teams to keep orders moving
• Coordinate with Sales, Product, Operations, Customer Success, and Finance on order processing, service delivery milestones, and billing readiness
• Serve as the contact point for assigned customers on routine order and administrative queries, provide timely updates, and refer commercial or technical decisions to the responsible team
• Maintain clear records of customer requests, actions taken, and outstanding items, escalating issues that could affect commitments or service experience
• Investigate customer billing discrepancies or disputes by reviewing orders, service details, and invoice information with the relevant internal teams
• Coordinate the resolution, keep customers and Sales informed of progress, and document the outcome in the appropriate systems
• Collate and prepare routine sales, order, and customer reports using accurate information from approved sources
• Assist sales colleagues with document preparation, data updates, and other day-to-day administrative tasks, while following established process and data quality standards
• Flag recurring order, billing, or system issues to the Manager and suggest practical process improvements.

About you

• Diploma in Business Administration or an equivalent qualification
• At least 1 year of experience in sales support, sales operations, order administration, or a related function
• ICT or technology experience is preferred
• Good written and verbal communication skills and a customer-focused approach
• Strong attention to detail, organization, and the ability to manage several tasks and deadlines in a fast-paced environment
• Proficiency in Microsoft Excel, Word, and PowerPoint
• Familiarity with CRM systems such as Salesforce is an advantage