Executive, Sales Support & Service

The primary purpose of this position is to support Sales in managing portfolios for Key Account, plus other tasks that the Management believes are within the abilities of the Job holder that fit with the Company’s strategies as circumstances dictate.

Job Description:

• Provide accurate and timely quotations to customers
• Respond to phone calls and emails
• Follow-up on pending Shipping Instructions, missing documents, no-show and Dangerous Goods applications
• Conduct telemarketing calls - lost recovery / gaining new customers
• Promote, educate & guide customers into using ONE e-Com/digital tools including Live Chat
• Perform timely and accurate Detention & Demurrage & Commerce Control List (CCL) waiver request
• Familiar with TIGER filing system and independently perform rate filing without errors
• Manage overdue, change of destination and long stay containers
• ONE Force Data Handling - Making sure that data are always updated timely in the system

Others:

Uphold ONE value, ONEMY mission statement, principals and ethics

Support company’s direction in engagements, learning and digitalization

Job Specification:

• Degree holder or an equivalent combination of education, training and experience.
• Minimum 3 years of working experience in shipping sales or an equivalent combination of other industry.
• Project Management and execution
• Negotiation skills
• Digitalization savvy
• Excellent communicator
• Customer Relationship Management

Perks and benefits

• Insurance (Medical)
• Outpatient clinical
• Dental / Optical
• Miscellaneous allowance
• Performance Bonus
• Compassionate Leave
• Trainings
• Engagement Activities