Executive, Sales Support (Export)

Job Descriptions:

• Manage end-to-end order fulfilment processes from purchase order receipt to shipment completion.
• Coordinate closely with Planning, Production, Procurement, Logistics, Customer Service, and Export teams to ensure seamless order execution.
• Monitor production readiness and shipment schedules to meet customer requirements.
• Work closely with Logistics and freight forwarders to secure vessel bookings and ensure timely shipment execution.
• Ensure all shipping, export, and customer documentation is complete, accurate, and submitted on time.
• Support daily business operations, including order management, replenishment planning, delivery follow-up, and issue resolution.
• Identify potential supply chain risks, shipment delays, stock shortages, and operational bottlenecks, and proactively drive corrective actions.
• Escalate issues promptly and coordinate with relevant stakeholders to achieve timely resolution.
• Maintain strong customer service standards and support continuous improvement initiatives to enhance operational efficiency.
• To perform ad hoc tasks assigned by superior from time to time.

Job Requirements:

• Bachelor's Degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum 2–5 years of experience in supply chain, customer service, logistics, order fulfilment, or commercial operations.
• Experience in FMCG, manufacturing, or export operations is an added advantage.
• High sense of urgency, resilience under pressure, and strong emotional intelligence.
• Strong coordination, problem-solving, and stakeholder management skills.
• Good communication skills and ability to work in a fast-paced environment