Executive Secretary

About the role

The Executive Secretary to the General Manager is responsible for providing high-level administrative, secretarial, and coordination support to the General Manager. The position requires a high degree of professionalism, confidentiality, organisation, and communication skills to ensure the smooth and efficient operation of the General Manager's Office. The Executive Secretary will act as a key point of coordination between the General Manager, Heads of Departments, hotel employees, guests, external parties, corporate office, and other stakeholders.

Key responsibilities

• Manage and maintain the General Manager's daily calendar, appointments, meetings, and schedule
• Arrange meetings, appointments, hotel visits, and official engagements on behalf of the General Manager
• Prepare meeting agendas, briefing materials, reports, presentations, correspondence, and other documents as required
• Take accurate minutes of meetings and follow up on action items when required
• Maintain an organized filing system for documents, correspondence, reports, and confidential records
• Serve as the primary administrative contact between the General Manager and Heads of Departments
• Coordinate management meetings, departmental meetings, briefings, and special meetings chaired or attended by the General Manager
• Handle confidential information relating to hotel operations, employees, management decisions, financial matters, and business strategies
• Maintain a follow-up system for matters assigned by the General Manager and monitor deadlines and pending actions
• Provide professional and courteous assistance to VIP guests, corporate representatives, government officials, and other important stakeholders

About you

• High degree of professionalism, confidentiality, organisation, and communication skills
• Ability to maintain strict confidentiality of all information received in the course of duties
• Exercise discretion when handling sensitive correspondence, discussions, and management matters
• Maintain effective working relationships with all departments and management personnel
• Ability to perform duties in accordance with hotel policies, procedures, and standards