Executive / Senior Executive, Career Conversion Programme

About the role

This role involves overseeing the day-to-day administration of Continuous Capability Programmes (CCPs), managing grant and claims processing, ensuring compliance with funding guidelines, and engaging with employers and stakeholders to facilitate programme delivery and support.

Key responsibilities

• Oversee day-to-day administration of CCPs, including processing applications, reviewing documentation, identifying discrepancies, and preparing progress updates and ad-hoc reports for submission to Workforce Singapore (WSG)
• Manage supporting documents, process claims for timely disbursement, and ensure adherence to established service standards for applications, claims, and enquiries
• Monitor compliance with funding guidelines, maintain audit-ready documentation, and support internal and external audits
• Engage employers through calls, meetings, and follow-ups to promote CCPs, address enquiries, and guide them through application and claims processes
• Prepare presentation materials, success stories, and case studies; support the promotion of CCPs through targeted communication
• Plan and organise outreach events such as workshops, seminars, and briefings to raise awareness and provide advisory support to employers and participants
• Liaise with government agencies, training providers, and industry associations to ensure smooth programme facilitation and issue resolution

About you

• Degree in any discipline or diploma
• Strong organizational and documentation skills with attention to detail
• Proficiency in Microsoft Office (Excel, Word, Powerpoint)
• Analytical and problem-solving mindset
• Ability to manage multiple priorities and deadlines
• High level of integrity and accountability
• Pro-active, service-oriented, and collaborative approach
• Familiarity with administration of government schemes – workforce or workplace initiatives (preferred)
• Experience in claims processing, audit support, or employer outreach (preferred)
• Strong communication and presentation skills (preferred)