Executive/ Senior Executive

Job Title - Quality - Senior Engineer

Department - Quality Assurance

Reports To: Quality Manager

Primary Responsibilities

• Customer Complaint Handling
• Serve as the primary point of contact for customer quality complaints.
• Visit customer locations to investigate complaints, collect data, and implement immediate containment actions.
• Coordinate complaint investigation and closure with the Cross-Functional Team (CFT).
• Lead and support containment, correction, root cause analysis, and implementation of corrective and preventive actions (CAPA).
• Monitor the effectiveness of corrective actions and ensure timely closure.
• Process Quality Assurance.
• Conduct Process Inspection as per Control Plans and Work Instructions.
• Identify process deviations and escalate quality issues for timely resolution.
• Ensure adherence to customer specifications and internal quality standards throughout production.
• Customer Quality Documentation
• Prepare customer submission documents including:
• o PPAP
• o PFMEA
• o ISIR
• o PSW
• Verify documentation accuracy before submitting it to the quality manager for review and approval.
• Maintain customer quality records and documentation.
• Process Validation
• Participate in validation of new products, new processes, and process changes.
• Verify that validation results comply with customer-specific and internal requirements.
• Document validation results and report any deviations.
• Validate new punching dies in coordination with the DIE Maintenance team.
• Verify jigs and fixtures for functionality, error-proofing, and process efficiency.
• Compliance and Continuous Improvement
• Monitor compliance with quality standards throughout manufacturing.
• Participate in internal, customer, and certification audits.
• Support implementation of corrective actions arising from audit findings.
• Promote continual improvement activities to enhance product quality and process capability.

Secondary Responsibilities

• Handle Internal Laboratory testing activities in the absence of the lab technician.
• Collect and analyze process performance data from cross-functional departments.
• Maintain quality records, retained samples, inspection reports, and related documentation.
• Prepare and submit monthly quality performance reports to the Quality Manager and Plant Head.
• Support training and guidance for quality inspectors and technicians.

Education

• B.E., or Diploma in Mechanical Engineering, Production Engineering, Industrial Engineering, Polymer Technology, or a related discipline.
• Experience
• 4-8 years of experience in Quality Assurance within a manufacturing environment.
• Experience in automotive manufacturing and IATF 16949 systems is preferred.
• Hands-on experience in customer complaint handling and PPAP documentation is desirable