Executive / Senior Executive - Operations - RXIL

Job Summary: We are seeking a proactive and detail-oriented professional to manage end-to-end TReDS operations, settlement activities, vendor onboarding, customer servicing, and relationship management. The role requires strong knowledge of TReDS, Supply Chain Finance, Factoring, and daily operational processes while ensuring compliance, audit readiness, and superior customer experience.

Key Responsibilities -

Vendor Onboarding & Relationship Management -

• Register MSME vendors on the RXIL platform.
• Manage existing vendor relationships and support acquisition/connectivity of new vendors.
• Serve as the primary point of contact for corporates and vendor relationships on the RXIL platform.
• Address operational issues, complaints, and escalations raised by vendors and corporates.

Customer & Post-Onboarding Support -

• Manage post-onboarding customer communications and resolve customer queries within defined timelines.
• Act as a point of contact for operational support related to buyers and sellers on the platform.
• Ensure customer satisfaction through timely issue resolution and effective communication.

Authorization & Compliance -

• Handle authorization processes for sellers, buyers, MSME vendors, and corporates on a daily basis.
• Ensure compliance with operational policies, regulatory guidelines, and internal controls.
• Upload and reconcile CERSAI files and maintain accurate records.

Settlement Operations -

• Handle settlement-related activities on a daily basis.
• Upload settlement files received from NPCI onto the TReDS platform as per prescribed settlement timelines.
• Perform daily reconciliation of settlement files and identify/resolve discrepancies.
• Coordinate with NPCI, Member Banks, Relationship Managers, and internal stakeholders to ensure smooth settlement processes.
• Monitor operational controls and ensure adherence to regulatory and internal guidelines.

Audit & Risk Management -

• Respond to internal and external audit queries on priority.
• Maintain audit-ready documentation and support compliance reviews.
• Identify process risks and recommend improvements to strengthen operational controls.