Executive / Senior Executive - Sales Support

Key Responsibilities:

• Handle online, email, and phone sales processes efficiently.
• Ensure accuracy in orders and invoices to maintain customer satisfaction.
• Provide basic customer service support, including answering inquiries and addressing questions.
• Manage order delivery timelines to ensure prompt delivery.
• Compile sales reports and monitor sales performance..
• Process client invoices and manage payment transactions.
• Update databases and maintain accurate customer records.
• Communicate and address customer feedback effectively to enhance customer experience.

Qualifications:

• Minimum Diploma/Degree qualification.
• Familiarity with JDE System and proficiency in MS Office is advantageous.
• Strong organizational and multitasking skills to manage various administrative tasks efficiently.
• Excellent attention to detail to ensure accuracy in inventory tracking and documentation.
• Good communication skills to liaise effectively with colleagues, customers, and suppliers.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Willingness to learn and adapt to new systems and processes.