Atria Convergence Technologies (ACT)
Executive / Senior Executive - THD - Customer Service
3 months ago
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Important information
Contract type:
Permanent
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
7 August 2026
What they need
Purpose of the role:
Role is to drive high performance customer service by ensuring the desired level of productivity, call quality, SME skills, resolution providing skills are as per the organizations required norms. Will be responsible for resolution of technical complaints.
Role & Responsibilities:
- To provide customer satisfaction on every call
- To ensure closure of the ticket within the prescribed TAT
- To provide speedy resolution
- Willingness to work in rotational offs & rotational Shifts
- To resolve product or service problems by clarifying the customer's complaint
- To ensure support to all Engineers in field, sharing the configuration and responsible for internal technical support and external technical cooperation.
Must have:
- Diploma in EEE, ECE or CSE
- 1-3 Years of work experience in customer service or call centre background preferred
- Excellent communication and interpersonal skills
- Age not more than 33 years
- Work schedule: 6 days working with 1 rotational week off and rotational day shifts.
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