Executive - Service Sales

Summary of Work Environment and Work Performed:

The position involves working in a dynamic industrial and service-oriented environment, coordinating with customers, Sales, Service, Engineering, SCM and other internal functions. The role will primarily support aftermarket sales activities for industrial electrical equipment and ensure timely coordination and execution of customer requirements.

Specific Duties:

• Coordinate aftermarket sales activities for industrial electrical equipment.
• Handle customer enquiries, quotations, purchase orders and order-related documentation.
• Coordinate with customers for service requirements, spare parts, warranty extensions and long-term service contracts.
• Follow up with internal teams for timely submission of quotations and delivery of materials/services.
• Coordinate with Service, Sales, Engineering, SCM and other relevant departments.
• Maintain and update sales enquiries, quotations, orders and customer-related records.
• Follow up on pending enquiries, quotations and orders and provide regular status updates.
• Support the Sales/Service team in achieving aftermarket business targets.
• Develop and maintain good relationships with existing customers.
• Prepare periodic sales reports and MIS related to aftermarket activities.
• Ensure timely communication with customers and internal stakeholders.
• Perform other sales coordination activities as assigned by the reporting manager.

Desired Outcome:

• Timely and effective coordination of aftermarket sales activities.
• Improved customer satisfaction and response time.
• Timely submission of quotations and closure of customer enquiries.
• Increased aftermarket sales through spare parts, service contracts, warranty extensions and other service offerings.
• Smooth coordination between customers and internal departments.
• Accurate and timely sales reporting and follow-up of pending activities.

Skills and Abilities:

• Good understanding of industrial electrical equipment and aftermarket services.
• Strong sales coordination and customer-handling skills.
• Good communication and interpersonal skills.
• Good follow-up and coordination skills.
• Ability to work effectively with cross-functional teams.
• Good analytical and problem-solving skills.
• Proficiency in MS Office, particularly Excel and PowerPoint.
• Ability to manage multiple enquiries and activities simultaneously.
• Good documentation and reporting skills.
• Customer-oriented approach with strong attention to detail.

Education: - B. Tech / B.E. Electrical/ EEE/ Electronics

Essential: Sales Co-ordination Experience in Electrical Equipment and/or After market sales in Industry segment.

Desired: - Relevant Work experience in Similar Industry

Experience:

• 3 to 5 years of Experience in Sales/After Market Sales Co-ordination for Products related to Industrial applications
• Good understanding of traditional service business like long terms Contracts, warranty extension, Spare parts etc
• Experience in a service-oriented industry