EXECUTIVE SMR

Job Description: Executive – SMR (Telecalling)

Company: Sai Service – NEXA, Maruti Suzuki Dealership
Location: Kottayam, Kerala
Department: Service
Job Type: Full-Time

CONTACT : 8714224333

Job Summary

Sai Service, a Maruti Suzuki NEXA dealership in Kottayam, is looking for a customer-focused and proactive Executive – SMR (Telecalling) to support service retention activities and maintain strong customer relationships. The candidate will be responsible for contacting customers regarding scheduled vehicle servicing, following up on service reminders, encouraging repeat visits, and ensuring a high level of customer satisfaction.

Key Responsibilities

• Make outbound calls to customers to remind them about scheduled and periodic vehicle servicing.
• Follow up with customers to encourage timely servicing and improve service retention.
• Contact customers who have not visited the service center for a long time and encourage them to return.
• Inform customers about service appointments, service offers, campaigns, and relevant dealership updates.
• Coordinate with the service advisor team to schedule appointments and confirm customer visits.
• Maintain accurate customer information, call records, follow-up details, and appointment status in the system.
• Follow up with customers after servicing to collect feedback and assess customer satisfaction.
• Handle customer queries professionally and escalate complaints or service-related concerns to the concerned team.
• Achieve daily calling targets and monthly service retention targets.
• Maintain regular follow-ups with customers to minimize missed appointments and improve repeat business.
• Prepare daily and periodic reports on calls made, appointments booked, customer responses, and service conversions.
• Ensure professional communication and adherence to dealership standards and customer relationship processes.

Eligibility Criteria

• Plus Two, Graduate, or equivalent qualification.
• Prior experience in telecalling, customer service, CRM, or automobile service retention will be an added advantage.
• Good communication skills in Malayalam and basic English.
• Basic computer knowledge and familiarity with MS Excel or CRM software.
• Good telephone etiquette and customer-handling skills.
• Ability to manage customer follow-ups and achieve assigned targets.

Preferred Candidate Profile

• Customer-oriented with a positive and professional attitude.
• Good listening, communication, and interpersonal skills.
• Patient and confident in handling customer queries over the phone.
• Organized and attentive to customer records and follow-up schedules.
• Target-driven with the ability to work effectively as part of a team.

What We Offer

• Opportunity to work with a reputed Maruti Suzuki NEXA dealership.
• Professional and supportive working environment.
• Opportunities for learning and career growth in the automobile industry.

Interested candidates are invited to apply with their updated resume.

Pay: ₹15,000.00 - ₹23,000.00 per month

Benefits:

• Provident Fund

Work Location: In person