Executive - Soft Service

Job Title

Executive - Soft Service

Responsibilities

• Manage Soft Services Operations of the facility in full. Always ensure upkeep of facility.
• Oversee daily Housekeeping, Pantry, Pest control, indoor plant maintenance, office supplies and other soft service activities to ensure seamless facility operations.
• Coordinate support the site Facility team Property Team for smooth operations
• Deliver a high-quality workplace experience by addressing employee requests, resolving concerns promptly, and maintaining service excellence.
• Conduct routine inspections of entire office, meeting rooms, washrooms, Pantry, Cafeteria, and common areas maintain cleanliness and hygiene
• Manage pantry operations, monitor stock levels, coordinate with vendors for timely supplies and ensure food safety and hygiene compliance
• Track, prioritize, and close employee service requests and all Workorders through FAMIS360 within agreed timelines.
• Maintain adequate stock of housekeeping and pantry consumables, monitor usage trends, and support cost-effective procurement practices.
• Ensure Vendor compliance HSE compliance with workplace safety regulations, hygiene standards, environmental guidelines, and company policies.
• Prepare daily, weekly, and monthly operational reports, service performance metrics, audit records, and compliance documentation.
• Continuous Improvement Initiatives - Identify opportunities for process improvements, sustainability practices, cost optimization, and enhanced employee workplace experience.
• Ensure client satisfaction
• Follow up with Vendors for submission of Invoice on time
• Support audits, Emergency response, fire drills, and business continuity activities.
• Responsible for reporting on site performances to Operations Head

Requirements

• 5 to 7 years experience in Facilities Operations as Soft Services Executive
• Strong written and oral communication skills
• High attention to detail and the ability to operate in a fast-paced environment taking right decisions for resolve.
• Willingness to work in shifts.
• Residing preferably near to worksite within 10kms.