Executive - Soft Services

Job Summary

Facilities Executive - Soft Services.

Work Dynamics.

Responsibilities

• Prioritising the facilities needs.

• Oversee the property's day-to-day operations and ensure that all administrative functions and facility services are covered. Strive for continuous improvement in the process.

• Shift Registers for Housekeeping

• Shift Rosters for HK/Pantry/Office boys

• Client Satisfaction

• Closure of helpdesk complaints

• You'll also keep an eye out on the property's supplies and ensure that it has adequate stocks and materials to keep the operations smooth, like a well-oiled machine. Likewise, you'll manage supply and service contracts as approved by clients.

• Daily meeting floor Admins.

• Meeting End user / Line Managers Directors for Feedback on improvement areas.

• Daily Round twice a day corner to corner to entire Facility.

• Maintain Stock at site related to HK and Pantry Consumables.

• Follow up weekly Movements and update to SPOC.

• Follow up for Daily Townhall Client visit arrangements.

• Sending Daily, Weekly monthly reports on timeline.

• Follow up with Scrap vendors to remove Scrap on time.

• Daily Manpower reports.

• Keep a track Daily updates on Biometrics and Check tool.

• Sync up with Tech Executives on site for site specific Snags.

In addition, you'll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans. You'll also be on top of health and safety issues that may arise, and actively participate in reviewing them.

Going above and beyond expectations

Client satisfaction is second nature to the person in charge. In this role, you'll take on difficult issues and seek out opportunities to improve operations. You'll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.

• Achieve Key Performance Indicators and Service Level Agreements targets.
• To provide administrative support to the Facility Management team.
• Implementation of client specific app-based tools.

In addition, you'll carry out routine service audits to ensure that the team maintains its overall performance. You'll also oversee creating stock reports, meeting minutes and monthly management reports to the clients.

Being Analytical and Meticulous

Your role will involve coordination with various teams. You will be paying attention to detail and have excellent problem-solving skills. You will be using logic to trouble shoot problems; and assign and monitor maintenance projects. You should have a good knowledge of the working procedures.

Preferred Skills

• Experience in Facilities Management is required.
• Strong Customer Service focus
• Excellent people skills and ability to interact with a wide range of client staff and demands
• Knowledge of Occupational Safety requirements
• Strong PC literacy and proven ability to manage daily activities using various systems.
• Demonstrated experience with continuous improvement initiatives highly desirable
• Demonstrated experience with client reporting and preparation of reports required.

Job Details

• Location: On-site, Gurugram
• Scheduled Weekly Hours: 48

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.