Executive/ Sr. Executive (Schedule Change)

Designation: Executive/ Sr. Executive (Schedule Change)

Company Overview

Fareportal is a travel technology company powering a next-generation travel concierge service. Utilizing its innovative technology and company owned and operated global contact centers, Fareportal has built strong industry partnerships providing customers access to over 600 airlines, a million lodgings, and hundreds of car rental companies around the globe. With a portfolio of consumer travel brands including CheapOair and OneTravel, Fareportal enables consumers to book-online, on mobile apps for iOS and Android, by phone, or live chat. Fareportal provides its airline partners with access to a broad customer base that books high-yielding international travel and add-on ancillaries.

Fareportal is one of the leading sellers of airline tickets in the United States. We are a progressive company that leverages technology and expertise to deliver optimal solutions for our suppliers, customers, and partners.

FAREPORTAL HIGHLIGHTS:

• Fareportal is the number 1 privately held online travel company in flight volume.
• Fareportal partners with over 600 airlines, 1 million lodgings, and hundreds of car rental companies worldwide.
• 2019 annual sales exceeded $5 billion.
• Fareportal sees over 150 million unique visitors annually to our desktop and mobile sites.

Fareportal, with its global workforce of over 2,600 employees, is strategically positioned with 9 offices in 6 countries and headquartered in New York City.

Role Description

As a Schedule Changes Executive/ Sr. Executive, your role involves providing personalized assistance and support to customer to address their inquiries, resolve issues, and ensure a positive experience with the companys product or services. You are responsible for handling customer interaction through various channels.

Responsibilities:

• Will be responsible for handling inbound and outbound calls
• Will be doing rigorous follow-ups with the customers.
• Customer interaction and customer service.
• Email correspondence.
• Willing to work 24/7.

Requirements:

• Graduate with Excellent oral and written communication skills and must be able to communicate their thoughts clearly in English.
• Minimum 1 year experience with GDS Sabre or Amadeus.
• Highly motivated and a self-starter. Must be able to work efficiently and independently.
• Attention to detail and the ability to implement new ideas. An out of the box thinker.
• Must be able to multitask without compromising on quality.
• Must be a team player and share all findings with managers.
• Good knowledge of MS Office.

Disclaimer

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Fareportal reserves the right to change the job duties, responsibilities, expectations or requirements posted here at any time at the Company’s sole discretion, with or without notice.