Executive Student Administration

We are seeking a proactive and motivated individual to join our Academic Services & Progressions team as an Executive Student Administration. This role plays an important part in supporting students throughout their academic journey by ensuring their student contracts, Student Pass matters and enrolment processes are managed accurately and efficiently.

The successful candidate will work closely with students and colleagues across the University and will have the opportunity to contribute to service improvements and make a positive difference to the student experience.

Key Responsibilities

• Manage assigned student administration matters from application through admission, enrolment and Student’s Pass administration, ensuring they are completed accurately and timely.
• Coordinate Student’s Pass matters, including SOLAR registration, renewals and cancellations, in accordance with ICA requirements.
• Prepare and maintain student contracts for continuing and progressing students, including changes arising from students’ study arrangements, and work with Finance and other relevant stakeholders.
• Maintain accurate and current student records and documentation, ensuring information is handled securely and in accordance with relevant regulatory and University requirements.
• Work closely with Enrolments, Finance, and other teams to resolve student administration matters and provide students with a smooth administrative experience.
• Take ownership of assigned cases, follow through on outstanding matters, and resolve routine issues independently, escalating more complex matters where appropriate.
• Identify practical ways to improve administrative processes, streamline processes, enhance the experience for both students and staff.
• Support the team during peak periods and contribute to other student administration activities as operational needs evolve.

Requirements

• Degree or Diploma in Business Administration or other related disciplines.
• Minimum 2 years of relevant administrative, student services, education, or higher education institution experiences.
• Strong organisational, administrative, and problem-solving skills, with good attention to detail.
• Proactive and accountable, with the ability to take ownership and follow matters through to completion.
• Clear and confident communication and interpersonal skills, with the ability to work effectively with students and colleagues across teams.
• Willing to challenge inefficient processes and suggest practical improvements.
• Proactive in identifying inefficient processes and recommending practical improvements..
• Adaptable and resilient, with a positive team-oriented approach in a fast-paced environment.
• Strong IT skills with a methodical and detail-oriented approach to work.

Closing Date: 11 November 2026

We thank you for your interest and regret we are only able to notify shortlisted candidates.

The Singapore campus of James Cook University (registered as James Cook University Pte Ltd in Singapore) is a wholly owned company of James Cook University Australia. The University offers Bachelor & Master Programs in Business, Psychology, Information Technology & Education at the Singapore campus of James Cook University.