Executive Support (EMEA)

About the role

The PDS Business Support (offshore) role is a vital component of the integrated support model for JLL's Project & Development Services. This position provides comprehensive administrative support to onshore PDS teams across the UK & Ireland, enabling fee earners and technical professionals to focus on core client delivery activities. Working as part of the JLL Business Services (JBS) function, you will collaborate seamlessly with onshore Business Support teams to deliver consistent, high-quality administrative services across the relevant time zones. This role requires exceptional attention to detail, proactive communication skills, and the ability to work independently while maintaining strong connections with UK & Ireland based colleagues. You will be responsible for managing critical business processes including travel coordination, expense processing, document preparation, meeting management, system maintenance and specialist projects. Your work will directly contribute to operational efficiency, client satisfaction, and the continued growth of JLL's reputation for outstanding service delivery.

Key responsibilities

• Provide comprehensive administrative support to designated PDS teams in the UK & Ireland region
• Serve as primary offshore contact for routine and ad-hoc administrative tasks, ensuring seamless handover between time zones
• Process travel bookings for PDS team members including flights, accommodation, and ground transportation
• Coordinate complex multi-destination travel itineraries and manage changes as required
• Process expense reports and ensure compliance with JLL policies and procedures
• Schedule meetings across multiple time zones, considering participant availability and preferences
• Type and format technical reports, proposals, and presentations using Microsoft Office 365
• Set up opportunities and progress them through sales stages, create and code projects with correct compliance documentation
• Receive and validate invoice requests, ensuring all client/project details, amounts, and supporting documentation are complete
• Maintain compliance with Quality Assurance protocols and best practice standards

About you

• Minimum 2-3 years of administrative support experience, preferably in a professional services environment
• Advanced knowledge of SharePoint, Teams, Word, Excel, PowerPoint, and Outlook
• Excellent written and verbal English communication skills
• Exceptional accuracy and attention to detail with ability to manage multiple tasks simultaneously
• Experience working across multiple time zones with an understanding of international business practices
• Working knowledge of PDF editing tools (Nitro/Adobe), CRM systems (preferably Salesforce and Certinia)
• Willingness to learn and utilise JLL AI tools and other emerging technologies
• Comfortable learning new systems and serving as an early adopter of new technologies
• Experience with data entry, validation, and reporting processes
• Self-motivated with ability to anticipate needs and resolve challenges independently

About us

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalised benefits to manage life in and outside of work.