Executive Support Operations Team Lead | Pasig | Mid Shift

We’re looking for an experienced Executive Support Operations Team Lead to lead and develop a high-performing Business Services & Support team.

This role goes beyond traditional administrative support—you’ll take ownership of people leadership, workforce and workload management, operational performance, stakeholder relationships, and service delivery.

You’ll work closely with stakeholders, coach team members, monitor performance, and help drive continuous improvement across the operation.

KEY RESPONSIBILITIES

• Lead, coach, and develop a team of Executive / Business Support professionals
• Manage workload allocation, team capacity, and day-to-day operations
• Monitor team performance, productivity, utilization, and quality
• Build and maintain strong relationships with key stakeholders
• Handle operational concerns, escalations, and service delivery matters
• Review dashboards and prepare operational and performance reports
• Drive accountability and continuous improvement within the team
• Support the adoption of new processes, technology, policies, and procedures
• Promote ongoing professional development and team engagement

REQUIREMENTS

• 5+ years of overall relevant experience
• 3+ years of people management / leadership experience
• Currently or recently working in a Team Lead or Manager-level role
• Strong background in people management and operations
• Experience managing Executive Assistants, Business Support, Administrative, Shared Services, or similar teams
• Strong stakeholder management and communication skills
• Experience with performance management, workload allocation, and operational reporting
• Exposure to dashboards, utilization, quality reviews, or workforce metrics is an advantage
• Experience managing a large team of 70–100 resources is highly preferred, but candidates managing smaller teams may still be considered
• Candidates from BPO, Shared Services, Consulting, or professional services environments may be considered, provided they have relevant Executive Support / EA experience

WHAT MAKES THIS OPPORTUNITY INTERESTING?

This is an opportunity for an experienced people leader to take ownership beyond individual team performance and contribute to larger-scale operations, stakeholder relationships, and service delivery.

If you’re ready for a role where your leadership, operational judgment, and ability to develop people can make a broader impact, we’d love to hear from you.

Location: Pasig, Philippines
Schedule: Mid Shift

#wearehiring

Work Location: Hybrid remote in Pasig