Executive, System Support ( Fresh Graduate Encourage to Apply )

DUTIES AND RESPONSIBILITIES

• Provide first-level support for laptops, desktops, printers, software, Microsoft 365, Wi-Fi, and basic network issues at the end user end.

• Manage IT service tickets, follow up on pending requests, escalate unresolved issues, and close completed tickets

• Create, update, disable, and remove Microsoft 365 user accounts and licences based on approved requests.

• Prepare IT equipment and accounts for new employees and complete access removal and asset collection for resigned employees.

• Maintain accurate IT asset, spare equipment, warranty, purchase order, assignment, and return records.

• Obtain quotations and coordinate IT purchases, deliveries, replacements, warranty claims, and vendor support.

• Monitor Microsoft 365 licence availability and maintain licence allocation records.

• Provide basic support for guest Wi-Fi, endpoint devices, printers, and server room access records.

• Maintain IT procedures, user guides, audit evidence, and operational reports.

• Support improvements to IT forms, SharePoint, and Microsoft Forms. • Perform other IT-related duties assigned by the IT Manager.

WORK REQUIREMENTS

• Diploma or Degree in Information Technology, Computer Science, Information Systems, or a related field.

• Fresh Graduate Encourage to Apply

• Minimum 1 to 2 years of experience in IT helpdesk, desktop support, Microsoft 365 administration, or system support.

• Working knowledge of Microsoft 365, user account administration, IT asset management, and ticketing systems.

• Basic knowledge of computer hardware, printers, networking, Wi-Fi, and endpoint troubleshooting.

• Exposure to Microsoft 365 and Microsoft Platform

• Good communication, documentation, problem-solving, and time-management skills.

• Able to work independently and maintain confidentiality and accurate records.