Executive, T-Play

JOB OVERVIEW

We are seeking a highly motivated, hands-on and operationally driven individual to join our team as an Operations Executive / Senior Executive for our children’s indoor playgrounds located at Bukit Batok and/or Khatib.

The successful candidate will oversee overall business operations, programme execution and sales performance of the playground, while ensuring a safe, engaging and high-quality experience for all guests and participants. This role includes managing day-to-day operational needs, leading a team of playground leaders and ensuring operational readiness at all times.

JOB SCOPES :

• Operations & Team Management

  ·        Supervise and manage the day-to-day operations of T-Play indoor playgrounds in a safe, efficient and customer-focused manner

  ·        Ensure the delivery of fun, engaging and safe activities for children and families

  ·        Oversee membership management, counter services and overall housekeeping standards

  ·        Manage and lead a team of T-Play Playground Officers & Leaders

  ·        Support management in hiring, training, scheduling and performance management of staff

  ·        Conduct regular staff training on operational procedures, customer service excellence, safety protocols, and situational incident drills (SIDs)

  ·        Assist in first-line management of crisis situations, hazard management, and monitoring of safety compliance

  ·        Ensure compliance with Standard Operating Procedures (SOPs) and operational safety standards

  ·        Monitor external operators and vendors to ensure adherence to contractual agreements

  ·        Coordinate and manage stakeholder and partner engagement activities to ensure timelines and operational requirements are met

  Administrative & Operational Support

  ·        Monitor and report on facility performance, including the preparation of monthly and quarterly operational reports.

  ·        Manage administrative functions including SOP updates, handling Zendesk enquiries, procurement requests, quotation sourcing and invoice processing.

  ·        Maintain accurate inventory records of tactical equipment, consumables, safety gear and operational assets.

  ·        Ensure timely and accurate maintenance of operational data, including revenue, patronage, expenses and programme-related records.

  ·        Support operational documentation, manpower scheduling, reporting and compliance with organisational policies and relevant regulatory requirements.

  ·        Coordinate and support organisational events, promotional activities, and participation in ad-hoc projects or committees as assigned.

  ·        Assist in tracking operational budgets, expenditure and procurement processes to support efficient facility operations.

  ·        Ensure proper filing and record management of operational, maintenance and safety-related documentation.

  Programme & Event Management

  ·        Oversee and supervise the full lifecycle of programmes and events, including pre-event planning, on-site execution and post-event evaluation and follow-up.

  ·        Handle customer enquiries, prepare proposals and quotations and coordinate programme arrangements in a professional and timely manner.

  ·        Manage programme budgets, procurement of resources, logistics coordination, manpower deployment, and event setup requirements to ensure smooth operational delivery.

  ·        Oversee and maintain administrative documentation, including risk assessments, After-Action Reviews (AARs), incident reports, attendance records and invoicing processes.

  ·        Ensure all programmes, activities and events are conducted safely, efficiently and in accordance with operational standards, safety requirements and customer expectations.

  ·        Coordinate with internal departments, vendors and external stakeholders to support successful programme and event execution.

  ·        Monitor programme effectiveness and participant feedback to support continuous improvement and service excellence.

  Sales, Marketing & Business Development

  ·        Collaborate closely with Sales and Marketing teams to support business development initiatives, enhance customer engagement, and drive visitor growth.

  ·        Support the planning, coordination, and execution of promotional activities, campaigns and events to strengthen brand visibility and market presence.

  ·        Contribute marketing content and post-event materials, including photos, videos, programme highlights and event summaries for publicity and promotional purposes.

  ·        Coordinate with internal stakeholders and external partners to support outreach initiatives, partnerships, and customer engagement activities.

  ·        Assist in developing and implementing event-related marketing strategies to improve participation and customer experience.

  ·        Participate in organisational events and contribute to ad-hoc projects, committees and cross-functional initiatives as assigned.

  Reporting & Financial Management

  ·        Prepare monthly and quarterly operational reports analysing revenue, patronage, programme participation, operational expenses and key performance indicators.

  ·        Monitor operational budgets and internal cost control measures and implement corrective actions where necessary to ensure financial efficiency and achievement of budgetary targets.

  ·        Develop demand-driven operational analysis, forecasting and reporting to support management decision-making, resource planning and business growth strategies.

  ·        Maintain accurate financial and operational records to support reporting accuracy, audits and organisational compliance requirements.

  ·        Track programme and event performance metrics to evaluate operational effectiveness and identify opportunities for improvement.

  ·        Support management in budget planning, expenditure tracking, procurement analysis and financial forecasting activities.

JOB REQUIREMENTS :

·        Diploma in Business Management, Hospitality, Sports Management, Recreation, Event Management or related disciplines preferred.

·        Relevant experience in customer service, recreation, hospitality, events, attractions or operations will be an advantage.

·        Experience working in a children's playground, family entertainment centre, recreational facility or similar environment is advantageous.

·        Strong customer service orientation with a friendly, approachable and professional manner.

·        Good interpersonal and communication skills with the ability to engage children, parents, customers and stakeholders.

·        Basic understanding of workplace and recreational safety practices.

·        Good organisational and administrative skills with attention to detail.

·        Competent in Microsoft Office applications, particularly Word, Excel, Outlook and PowerPoint.

·        Good problem-solving skills and ability to remain calm when handling operational or customer-related situations.

·        Able to work independently as well as effectively within a team.

·        Responsible, proactive and willing to take ownership of assigned tasks.

·        Comfortable working in a fast-paced, hands-on operational environment.

·        Willingness to work shifts, weekends and public holidays as required.

·        First Aid, CPR and/or AED certification is an advantage.

·        Safety-conscious and able to respond appropriately during emergencies.