Executive - Tamil Voice Process

Roles and Responsibilities :

• Handle customer calls, resolve their queries and concerns in a timely and professional manner.
• Process transactions, provide product information, and address issues related to orders, returns, or services.
• Maintain accurate records of all interactions with customers using CRM software.
• Meet performance targets for quality metrics such as first call resolution rate, handle time, and abandon rate.

Job Requirements :

• 0-3 years of experience in BPO/Call Center environment with exposure to domestic voice processes (inbound/outbound).
• Strong communication skills in Tamil language is required.
• Immediate Joiners preferred.

contact HR Nandhini - 9884033533