Executive, Technical Support

Location:
Petaling Jaya, MY, MY

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Global Business Unit: CG

Job Function: Sales

Requisition Number: 245204

Description:
About The Role

The Executive, Technical Support plays a key operational role in ensuring the reliability and performance of Information Technology (IT) infrastructure across DKSH's retail outlets. This position drives seamless business operations by maintaining Point of Sale (POS) systems, outlet connectivity, and data integration, contributing directly to the efficiency of DKSH's Sales function.

What You Will Deliver

Plan, configure, and coordinate the deployment of POS terminal sets to outlets, ensuring smooth and timely roll-out execution

Monitor and troubleshoot outlet network connections to maintain consistent system uptime and operational continuity

Liaise with shopping mall management teams to facilitate sales data integration with their respective servers

Coordinate with the MYIT team to develop and implement back-end scripts for seamless data transfer across networks to shopping mall servers

Manage end-to-end tasks related to POS operations, performance, and issue resolution

Review synchronization data accuracy across different systems and implement timely rectifications to address discrepancies

Administrative duties and coordination tasks as required, including asset movement tracking, network billing and allocation, and integration and interface status monitoring

What You Bring

Diploma in Information Technology or a relevant discipline, or an equivalent professional qualification

Minimum 2 years of IT experience in a managerial capacity

Foundational knowledge of hardware components and networking principles

Proficiency in Microsoft Office Suite

Strong analytical capabilities with a high level of accuracy and attention to detail

Ability to manage multiple priorities effectively in a dynamic and fast-paced environment

Excellent interpersonal and communication skills

Familiarity with office administration procedures

Why Join DKSH

At DKSH, we help companies grow in Asia and enable people to perform at their best. You will be part of an organization that values accountability, collaboration, and long-term partnerships. We offer a dynamic environment where your contributions are visible and where you can build a meaningful career in Sales.

Requisition Number: 245204

Job Function: Sales