Executive – Technical Support

Position Summary We are seeking an experienced Business Analyst with expertise in the Secured Loans domain to support digital transformation and process automation initiatives. The ideal candidate sh

Position Summary We are seeking an experienced Business Analyst with expertise in the Secured Loans domain to support digital transformation and process automation initiatives. The ideal candidate should possess strong knowledge of secured lending products such as Home Loans, Loan Against Property (LAP), Vehicle Loans, Gold Loans, and Mortgage Loans. The candidate will work closely with business stakeholders, technology teams, and operations teams to gather requirements, analyze business processes, and deliver efficient lending solutions. Key Responsibilities Requirements Gathering & Analysis

• Interact with business users and stakeholders to gather, analyze, and document business requirements.
• Prepare Business Requirement Documents (BRD), Functional Requirement Documents (FRD), User Stories, and Use Cases.
• Translate business requirements into functional specifications for development teams.
• Conduct gap analysis and recommend process improvements. Secured Loan Process Expertise
• Understand end-to-end Secured Loan lifecycle including: o Lead Management o Loan Origination o Credit Assessment o Property Valuation o Legal Verification o Underwriting o Sanction & Disbursement o Loan Servicing & Collections
• Ensure compliance with regulatory and internal lending policies. Stakeholder Management
• Coordinate with Product Owners, Business Teams, Operations, Risk, Credit, Legal, and IT teams.
• Facilitate workshops, requirement discussions, and solution walkthroughs.
• Manage stakeholder expectations and obtain sign-offs on requirements. Solution Design & Implementation
• Collaborate with development and QA teams during solution design and implementation.
• Support LOS (Loan Origination System), LMS (Loan Management System), and Digital Lending Platform initiatives.
• Participate in system integration discussions involving Core Banking Systems, Credit Bureaus, e-KYC, CKYC, Account Aggregator, and Valuation Agencies. Testing & UAT Support
• Prepare test scenarios, test cases, and business validation documents.
• Support SIT and UAT activities.
• Track defects and coordinate resolution with technology teams. Reporting & Documentation
• Create process flows, wireframes, and business process models.
• Prepare MIS reports and dashboards related to loan processing and operational KPIs.
• Maintain project documentation and knowledge repositories. Required Skills Domain Knowledge
• Strong understanding of Secured Lending products: o Home Loans o Loan Against Property (LAP) o Mortgage Loans o Vehicle Loans o Gold Loans
• Knowledge of LOS, LMS, and Digital Lending platforms.
• Understanding of Credit Underwriting, Collateral Management, and Loan Servicing processes. Business Analysis Skills
• Requirement Gathering
• BRD / FRD Preparation
• User Stories & Use Cases
• Gap Analysis
• Process Mapping
• UAT Management
• Stakeholder Management Technical Skills
• SQL and Data Analysis
• API Integration Understanding
• Excel, Visio, JIRA, Confluence
• BPMN / Process Flow Modelling Preferred Qualifications
• Bachelor’s Degree in Engineering, Finance, Business Administration, or Information Technology.
• MBA / PGDM preferred.
• Certifications such as CBAP, CCBA, Agile BA, Scrum, or Banking Certifications are advantageous. Preferred Experience
• Experience working with Banks, NBFCs, FinTechs, or Lending Product Companies.
• Exposure to Digital Lending, Mortgage Lending, and Loan Origination Systems.
• Experience in Agile and Waterfall project environments. Key Competencies
• Analytical Thinking
• Problem Solving
• Communication & Presentation Skills
• Stakeholder Management
• Attention to Detail
• Customer-Centric Approach
• Team Collaboration