Executive, Technical Support

·  Manage and lead a team of Technical Support Officers.

·  Liaise with overseas and local suppliers pertaining on mandatory equipment for new / existing Service Dealers operation usage.

·  Conduct accessory evaluation on the quality, durability and functionality based on the field feedback and liaison with supplier to improve the quality.

·  Observe and develop S.O.P to improve the aftersales operation process and technical process.

·  Conduct monthly meeting to follow up the outstanding issue.

·  Conduct periodical visit to evaluate / assess Service Dealer’s premises, operations and monitoring their performance through ‘Monthly Dealer Performance.

·  Monitor Quality Information Report (QIR) feedback and engage with Principal if the quality issue is critical.

·  Ensure critical technical problems are solved which are raised by branches and dealers.

·  Prepare a case study based on the findings from the field and liaise with BYD Principal and share with other dealers in order to reduce their diagnostic time.

·  Provide technical investigation if required.

·  Provide technical support to Service Dealers and Branch.

·  Ensure all the hotline cases are replied within the time frame and closed within 6 days after writing and tele-conversation with relevant parties.

·  Liaise with principal technical team in relate with technical matters.

Environment Safety & Health (ESH) Accountabilities

·     Ensures supervisors are aware of the importance of conformance to ESH policies and procedures and with the requirements of the ESHMS.

·     Ensures supervisors are aware of their legal obligations and need to demonstrate legal compliance.

·     Ensures supervisors are aware of the ESH consequences, actual or potential, of their work activities and the benefits of improved personal performance

·     Ensures supervisors are aware of the ESH consequences of not complying with the Divisional/BU/OU procedures

·     Implements, monitors and continually improves all ESH related plans, procedures and work instructions by encouraging the active participation of supervisors.

·     Ensures responses to incidents, non-compliances/non-conformities are effective and provides sufficient and credible information to enable the accurate determination of causes and responds to investigation results to ensure lessons are learnt.

·     Provide direction in the event of an emergency situation.