Executive , Technology

Job Summary and Mission

The Technology Executive is responsible for providing technical support, maintaining IT infrastructure, and ensuring secure and smooth operations across all retail outlets and the HQ. This role involves hands-on management of POS systems, mobile applications, and network security to ensure high system uptime, data protection, and an excellent user experience.

Summary of Key Responsibilities

Responsibilities and essential job functions include but are not limited to the following.

• Provide daily support across the organization and stores, including troubleshooting hardware, software, network, printer, IP Cloud phone systems and system-related issues.
• Support and maintain IT network infrastructure, including switches, routers, Wi-Fi access points, and related network equipment.
• Provide support for POS/Backend systems and business applications, including user support, system configuration, troubleshooting, and issue resolution.
• Support IT procurement, budgeting, installation, configuration, and maintenance.
• Maintain an up-to-date IT asset inventory, including software licenses, movement tracking, warranty claims, and asset write-offs.
• Maintain proper IT documentation, including network information, system records, asset records, procedures, and vendor information.
• Assist with IT projects, system implementations, and new store opening setup.
• Manage IT vendors and service providers, including quotations, payment, contracts, services, and technical issue follow-up.

Requirements

• Education: Preferably a Diploma/Degree in Information Technology or equivalent.

• Experience: 2–3 years of relevant IT experience, preferably in retail or F&N. Fresh graduates with a relevant IT qualifications  are also encouraged to apply.

• Technical Skills:

  • An understanding of POS systems workflow and retail-specific security standards (e.g., PCI DSS).
  • Proficiency in networking (TCP/IP, VPN, Wi-Fi, routers/switches) and endpoint protection.

• Soft Skills: Good communication, problem-solving skills, and a strong sense of responsibility with high attention to detail.

• Other: Ability to work independently and willing to travel to outlets when required.