Executive, Telecalling

Job highlights

• B.sc / BA will be added advantage

• Excellent knowledge of the English language . Good knowledge of computer programs like (CRM software) and other telephone systems .

• . Ability to switch communication styles . Proficient in communication and interpersonal skills . Research and record-keeping skills . Verbal communication . .

• Making thank you calls to donors. Answering calls and resolving queries about product or company.

• Acquiring and updating an individual s contact details.

• Operating telephone equipment, automatic dialing systems, and different telecommunications technologies.

• Operating CRM to update contact details, list of people to call etc.

• Noticing significant subtleties of every discussion.

• Conveying verbal acknowledgments of opportunities to our Sales group for closing.

• Maintains operations by following policies and methodology and functional changes.

• Keeps up quality service by adhering to organization guidelines.

• Reaching potential or existing clients to advise them about an item or administration utilizing pre-defined scripts.

• Responding to inquiries concerning the activities of the organization or the organization itself

• Posing questions to comprehend donor details and challenges

Qualifications Skills

• Proven experience as a tele sales representative or other customer service role.

• High school diploma; B.sc/BA will be added advantage.

• Excellent knowledge of the English language

• Good knowledge of computer programs like (CRM software) and other telephone systems

• Proven track record of successfully extracting details and closing discussions with clients on phone with a positive setting for the future.

• Ability to switch communication styles

• Proficient in communication and interpersonal skills

• Research and record-keeping skills

• Verbal communication

• Outstanding negotiation skills to resolve issues and address complaints

• Data entry skills

• Closing skills

• Telephone skills