Executive - Telecalling Operations

The Telecalling Operative Executive will make outbound calls to customers, answer queries, provide information about products and services, and achieve pre-defined sales or customer service goals. This job needs good communication skills, persuasion, and a customer-centric attitude.

Key Responsibilities:

Outbound and Inbound Calling:

• Call to outbound customers; either new or current, for the purposes of alerting them of products, services, or offers.

• Handle inbound calls, address customer inquires, and resolve issues satisfactorily.

• Lead generation and conversion

• Identify and generate leads through telecalling activities.

• Explain the product features and benefits to convert inquires into sales.

Customer Engagement:

• Maintain a polite, enthusiastic, and professional tone while talking to the customers.

• Build rapport to enhance customer experience and loyalty.

Data Management:

• Update the client's details and feedback on the CRM system.

• Maintain records of discussions and follow-ups.

Target Achievement:

• Work towards achieving daily, weekly, and monthly call and sales targets.

• Take performance review, training, and productive outcomes on job duties at work.

Complaint Resolution

• Handle complaints from customers, and refer complicated issues to a supervisor for resolution.

Compliant:

• Follow company policies and regulatory guidelines in making calls.

Skills & Qualifications:

Educational Qualification

High school diploma or equivalent. Any field degree is a plus.

Experience:

• 1-3 years of experience in telecalling, customer service, or sales. Fresher with good communication skills will be considered.

Key Skills:

• Good verbal communication in English and regional languages. Persuasive and negotiation skills.