Executive - Trainer (Japanese Bilingual)

Location Johor Employment contract

We are seeking a highly skilled and dynamic Bilingual (Japanese & English) Executive -Trainer to join our team. In this role, you will be legally employed under STARTEK but willoperate directly from our premium client’s office located at Menara 1 Sentrum, Brickfields (KLSentral), Malaysia.You will be responsible for delivering product, process, and upskill training to our customersupport teams handling a major food delivery project, ensuring the highest standards ofoperational quality for our Japanese-speaking market.

● Onboarding & New Hire Training: Deliver comprehensive product, process, andsystem knowledge training for new hires.

● Continuous Development: Conduct targeted upskill and refresher training sessions forsenior customer support staff.

● Performance Evaluation: Monitor and evaluate trainee performance, providingactionable feedback and coaching to bridge performance gaps based on assessmentscores.

● Quality Assurance: Ensure all training delivery aligns with operational standards, KPImetrics, and client expectations.

● Cross-Functional Collaboration: Partner closely with internal and external teams,including Operations, Quality Assurance (QA), and HR, to optimize training strategies.

Required Skills

QAContinous Development

Compensation

CTC: INR 14000.00 LPA