Executive Travel Desk

Executive, Travel Desk

📍 Kuala Lumpur, Malaysia (On-site)

Drive Seamless Business Travel Experiences Across MISC Group

MISC Berhad is seeking a dedicated and service-oriented Executive, Travel Desk to join our Human Resource – HR Policy Development, Projects & Administration team. In this role, you will manage and optimize corporate travel arrangements, leveraging Online Booking Tools (OBT), digital solutions, and data-driven insights to ensure efficient, cost-effective, and compliant travel operations across the Group.

Working closely with employees, Finance Shared Services Centre (FSSC), Group HSSE, travel service providers, and technology vendors, you will play a key role in delivering a seamless travel experience while supporting business continuity, travel compliance, and operational excellence.

What You'll Be Doing:

Travel Arrangement & Coordination

• Manage end-to-end business travel arrangements using the company’s Online Booking Tool (OBT) and automated approval workflows.
• Provide timely travel advice, including visa, documentation, vaccination, and other travel-related requirements.
• Ensure all travel bookings comply with company policies, travel entitlements, and budget controls.
• Support the adoption of AI-enabled and digital travel solutions to improve travel efficiency and user experience.
• Anticipate travelers' needs and provide responsive support throughout their travel journey.

Vendor Management & Service Excellence

• Administer and maintain the Online Booking Tool (OBT), including user support, system configuration, and troubleshooting.
• Monitor and evaluate travel vendors, airlines, hotels, and travel agencies against agreed service levels and contractual requirements.
• Coordinate with vendors to manage travel disruptions, refunds, claims, and service recovery activities.
• Build strong relationships with travel partners to secure competitive rates and service improvements.

Travel Expense & Compliance Management

• Review travel-related expenses and claims to ensure accuracy, compliance, and timely processing.
• Monitor travel spending using dashboards and analytics tools to identify cost optimization opportunities.
• Maintain proper records and documentation to support payment processing, audits, and compliance reviews.
• Ensure travel expenditure remains aligned with company policies and approved budgets.

Reporting & Business Insights

• Prepare and maintain reports on travel expenditure, traveller itineraries, booking trends, and cost savings.
• Analyse travel data to identify spending patterns, policy non-compliance, and operational improvement opportunities.
• Provide meaningful insights and recommendations to support management decision-making and travel budget forecasting.
• Support reporting requirements through dashboards and analytical tools such as Power BI, Tableau, or Excel.

Travel Advisory & Risk Management

• Disseminate travel advisories and security updates to employees travelling on business.
• Collaborate with Group HSSE to communicate travel risk assessments and destination-specific safety requirements.
• Ensure business travelers have access to updated emergency contact procedures and travel support information.

What We're Looking For:

Qualification

• Degree in Tourism, Hotel Management, or a related discipline.
• Relevant professional certifications in travel management will be an added advantage.

Experience

• Minimum 5–7 years of relevant working experience in a corporate travel desk, travel management company, or shared service environment.
• Experience administering Online Booking Tools (OBT) and global travel platforms such as SAP Concur, Cytric, Egencia, or TravelPerk.
• Demonstrated experience in travel spend analysis, cost optimization, and process improvement initiatives.
• Experience in vendor negotiations, contract administration, and service level agreement (SLA) management.

Skills & Competencies

• Corporate Travel Management
• Online Booking Tools (OBT)
• Travel Policy Compliance
• Travel Risk Management
• Vendor & Contract Management
• Travel Expense Administration
• Cost Optimization & Budget Monitoring
• Data Analytics & Dashboard Reporting
• Power BI, Tableau & Advanced Excel
• Process Improvement & Automation
• Stakeholder Management
• Customer Service Excellence
• Digital & AI Adoption
• Problem Solving & Decision Making

Why Join MISC?

At MISC, you'll have the opportunity to support a global workforce and drive improvements in travel management through digitalisation, analytics, and service excellence. You'll work with diverse stakeholders, contribute to operational efficiency, and help deliver a seamless travel experience that supports business success worldwide.

Ready to elevate the travel experience across MISC Group?

Apply now and be part of a team committed to delivering safe, efficient, and innovative travel solutions.