Ample Technologies
Executive u2013 Customer Support
Skills
1 month ago
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Important information
Contract type:
Permanent
Location:
Kochi, Kerala, India
Work mode:
Onsite
Published on:
16 September 2026
What they need
Executive Customer Support - Kerala, India
Job Title
Executive Customer Support
Location
Kerala, India
Job Type
Full time
Responsibilities
- Attend all incoming calls and ensure missed percentage is not more than 1%, Increase conversion from lead to walk-in and repair
- Understand customer issues and service requirements, Book appointment, guide customer to nearest icare, Follow-up with customers who has not reached icare
- Provide stock and repair status to customers, and block parts for repair
- Identify opportunities and sell AC+ P+ and other accy
- Provide daily appointments, conversions, and revenue generated report
Requirements
- Strong persuasion and negotiation skills
- Comfortable handling customer objections
- Knowledge of Apple products
- Positive attitude and target-oriented mindset
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
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