Executive - Vendor Support

Job Responsibilities:

• Manage and resolve customer & Vendor queries.
• Identify and escalate issues to supervisors
• Build sustainable relationships of trust through open and interactive communication.
• Convince, convert and onboard the leads by providing necessary information about our services.
• Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us.
• Answer a large number of incoming calls and respond to customers & Vendors
• Provide service-related information to customers & Vendors
• Document all call information according to standard operating procedure.
• Follow up customer & Vendor calls where necessary
• Handling complaints Vendor support helpline
• To acknowledge and resolve customer & vendor issues
• Analyzing the process & giving the outcome for streamlining the process if required.

Required Qualifications and Skills

• Any degree
• 1-5 years of work experience in a relevant field.
• Knowledge of customer service practices and principles
• Excellent typing skills
• Superior listening, verbal, and written communication skills (Tamil and English)
• Ability to handle the stressful situation appropriately
• Lead Conversion & Convincing skills

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

• Flexible schedule
• Paid time off
• Provident Fund

Ability to commute/relocate:

• Saibaba Colony, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• 1years: 1 year (Required)

Language:

• Tamil (Required)
• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person