Executive - Vendor Support

· Manage and resolve customer & Vendor queries.

· Identify and escalate issues to supervisors

· Build sustainable relationships of trust through open and interactive communication.

· Convince, convert and onboard the leads by providing necessary information about our services.

· Take vendors through the process, convince them by sharing deals and offers and convey the value of making an attachment with us.

· Answer a large number of incoming calls and respond to customers & Vendors

· Provide service-related information to customers & Vendors

· Document all call information according to standard operating procedures

· Follow up customer & Vendor calls where necessary

· Handling complaints Vendor support helpline

· To acknowledge and resolve customer & vendor issues

· Analyzing the process & giving the outcome for streamlining the process if required.

Required Qualifications and Skills

· Any degree

· 0-5 years of work experience in a relevant field.

· Knowledge of customer service practices and principles

· Excellent typing skills

· Superior listening, verbal, and written communication skills (Tamil and English)

· Ability to handle the stressful situation appropriately

· Lead Conversion & Convincing skills

Pay: From ₹18,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Work Location: In person