EXL Service
Executive-Voice-Customer Service
1 year ago
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Important information
Contract type:
Permanent
Location:
Bogotá, Bogota, Colombia
Work mode:
Onsite
Published on:
9 September 2026
What they need
Job Description: The user is responsible to process all back office transactions in US P&C client area namely-Mid term changes, endorsements, Coding, correspondence etc.
Primarily responsible for processing transactions as per the SLAs outlined by the client
Ensure that all the transactions are processed as per defined and documented desktop procedures
Ensure that the assigned targets in accordance with SLA are met
Ensure that the quality of the transactions is compliant with predefined parameters
Expected to work within strict deadlines, meet and continuously strive to exceed expectations for all process metrics and customer satisfaction measures
Responsibilities: Data entry,
Copying information from one screen/source to another
Very low training ,ramp time(Between 0 to 5 days)
Standard processing approach in almost all scenarios
Very low AHT(Between 0 to 5 mins) for processing
Qualifications: Higher Education Diploma with 0 - 2 years of relevant experience
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