Executive, Wellness

Key Responsibilities:

• Manage daily front office operations, including patient registration, reception, billing, appointments, and Wellness Screening packages.
• Attend to patients’ enquiries and provide clear information on screening packages, payment methods, insurance coverage, and Guarantee Letters (GL).
• Coordinate appointment confirmations and reminders through phone calls and SMS.
• Ensure accurate patient information, charges, and system updates.
• Support daily and monthly reporting, including departmental census and sales tracking.
• Promote and upsell Wellness Centre services and screening packages.
• Support departmental promotional activities, including roadshows, exhibitions, and booth events.
• Ensure consistent service delivery in accordance with departmental SOPs, policies, and quality standards.
• Work closely with internal teams to ensure smooth operations and a positive patient experience.
• Provide guidance and support to junior team members and assist with new staff orientation.

Job Requirements:

• Diploma or Degree in Healthcare, Business Administration, or a related field.
• Minimum 2 years of relevant experience, preferably in healthcare, hospital, front office, or customer service.
• Strong interpersonal and communication skills.
• Customer-oriented, patient, proactive, and a good team player.
• Good command of English and Bahasa Malaysia, both written and verbal.
• Proficient in Microsoft Office.
• Good telephone etiquette.
• Experience in promoting Wellness Screening packages will be an added advantage.