Executive/Higher Executive - Ops Development

Drive Business Development Operations

• Analyse market needs and opportunities in key accounts within assigned verticals.
• Analyse customer needs to determine the prevalent trends, dynamics and market movements.
• Conduct targeted conversations with customers to identify customer needs.

Drive Sales and Marketing Operations

• Develop sales proposals/tender documents.
• Execute sketch prototypes, visualisations and mock-ups for design development.
• Create engaging information graphics for stakeholders.
• Create visualisations and storyboards of user journeys.
• Translate accurate visualisations from design concepts based on communicated requirements.

Drive Business Admin Operations

• Perform basic risk assessments.
• Apply operational policies, standards and procedures.
• Communicate requirements and activities to stakeholders.

Drive Programme Management Activities

• Perform administrative support for project management processes.
• Estimate resources required for project activities.

Drive Customer Service Operations

• Resolve customer relationship management conflicts.
• Analyse customer information and needs to improve customer relationships.
• Deploy logistics services that meet customer requirements.
• Plan delivery of logistics services that meet customer requirements.
• Monitor lapses in delivery of logistics services to customers.

Drive Logistics Solutioning Services

• Propose ways to eliminate gaps and weaknesses in supply chain operations.
• Develop plans to implement innovative logistics solutions.
• Develop non-established supply chain operations for customers.
• Recommend innovative logistics solutions that address customer needs.

Drive Technology Application and Integration Activities

• Gather information on the latest technology trends.
• Review latest technology trends for application to logistics business.
• Facilitate key activities and milestones in technology projects.

Conduct research on artificial intelligence / machine learning models

• Research and implement machine learning algorithms and tools for AI/ML model development
• Test the operation and performance of the deployed models
• Support continuous improvement of AI solutions

Others

• Undertake any assigned projects / duties directed by Management(if any)

Job Requirements

• Proficiency in MS Office Applications / Microsoft Power Platform applications
• Strong interest in and basic understanding of AI and ML concepts and their applications in business
• Excellent analytical and problem-solving skills
• Strong communication and presentation abilities
• Proficiency in data analysis tools and techniques
• Ability to work collaboratively in cross-functional teams
• Self-motivated with the ability to work independently and as part of a team
• Willingness to learn and adapt to new technologies and methodologies
• Detail-oriented with a strong focus on accuracy and quality
• Proven problem-solving ability, capable of addressing complex business and technical challenges
• Excellent interpersonal skills and ability to work well with others in a diverse team environment
• Demonstrated consistency in delivering high-quality work on time