Executive/Senior Executive, Operations Capability & Development

Company description:

About Us

Headquartered in Singapore, SATS Ltd. (SGX stock code: S58) is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Job description:

About Us

Headquartered in Singapore, SATS Ltd. is one of the world's largest providers of air cargo handling services and Asia's leading airline caterer. SATS Gateway Services provides airfreight and ground handling services including passenger services, ramp and baggage handling, aviation security services, aircraft cleaning and aviation laundry. SATS Food Solutions serves airlines and institutions, and operates central kitchens with large-scale food production and distribution capabilities for a wide range of cuisines.

SATS is present in the Asia-Pacific, the Americas, Europe, the Middle East and Africa, powering an interconnected world of trade, travel and taste. Following the acquisition of Worldwide Flight Services (WFS) in 2023, the combined SATS and WFS network operates over 225 stations in 27 countries. These cover trade routes responsible for more than 50% of global air cargo volume. SATS has been listed on the Singapore Exchange since May 2000. For more information, please visit www.sats.com.sg

Why Join Us

At SATS, people are our greatest asset and we build our success on the knowledge, expertise and performance of every contributor, by embracing diversity and uniqueness. As part of our holistic approach and commitment to embracing FAM (Fulfilling, Appreciated, Meaningful) in the workplace, we offer the runway to develop Fulfilling careers that foster your career growth, recognising and Appreciating the strength of talent and capabilities that we continue to build internally; and inspiring and encouraging each other to make Meaningful contributions in the work we do at SATS.

Key Responsibilities

The incumbent is responsible for the effective administration and coordination of training activities, ensuring training plans, On-the-Job Training (OJT) structures, assessments, records, and logistics are executed accurately and consistently. The role supports workforce readiness, audit compliance, and timely deployment by maintaining training governance, operational coordination, and data integrity.

1. Coordinate and execute approved training plans and schedules, ensuring the timely arrangement of trainees, trainers, venues, and required resources.
2. Administer OJT programmes and training progression frameworks, ensuring trainees are appropriately assigned, monitored, and guided through required milestones.
3. Monitor trainee progress and identify potential risks, delays, or readiness concerns, escalating issues to supervisors and operational stakeholders where necessary.
4. Maintain accurate and up-to-date training records across Learning Management Systems (LMS) and other relevant platforms, including attendance, assessment results, and completion status.
5. Ensure training materials and documentation, including curricula, OJT checklists, and assessment forms, remain current, compliant, and consistently applied.
6. Coordinate assessment, evaluation, and competency validation activities, ensuring all required documentation and system updates are completed within established timelines.
7. Support internal and external audits, inspections, and compliance reviews through the preparation and maintenance of training records, supporting documents, and evidence.
8. Provide administrative and logistical support to trainers, coaches, and facilitators, including scheduling, documentation preparation, and resource coordination.
9. Act as the primary coordination point between Operations, trainers, trainees, and the Training team to facilitate smooth execution of training activities and communication.
10. Support the implementation of training initiatives, process improvements, and programme enhancements, including revised OJT frameworks, learning technologies, and curriculum updates.
11. Generate training reports, track key training metrics, and provide administrative insights to support operational planning, compliance monitoring, and decision-making.
12. Uphold training governance standards by ensuring adherence to established processes, policies, documentation requirements, and regulatory or audit obligations.

Key Requirements

• Bachelor's Degree in Human Resource Development, Education, Adult Learning, Organisational Development, Engineering, or a related discipline.
• 1 to 3 years of experience in training administration, learning operations, workforce development, or a related field.
• Strong administrative, coordination, and organisational skills with a keen attention to detail.
• Familiarity with Learning Management Systems (LMS), training records management, and scheduling tools.
• Ability to manage multiple priorities and stakeholders in a fast-paced operational environment.
• Good communication, interpersonal, and follow-up skills.
• Comfortable working closely with frontline operations, trainers, and cross-functional teams.
• Able to work independently while adhering to established processes, policies, and guidelines.
• Possession of ACTA (Advanced Certificate in Training and Assessment), ACLP (Advanced Certificate in Learning and Performance), or an equivalent training qualification is preferred.