Executive/Senior Executive, Sales Support

THE ROLE: Executive/Senior Executive, Sales Support

We are looking for a proactive and detail-oriented Executive and Assistant Manager, Sales Support to provide operational and administrative support to our Domestic Recruitment team. This role plays a key part in ensuring smooth sales operations, supporting student enrolment processes, maintaining data accuracy, and coordinating events that enhance the student experience.

If you enjoy working in a fast-paced environment, collaborating across teams, and keeping operations running efficiently, we'd love to hear from you.

Key Responsibilities:

Sales Operations & Administration

• Manage intake setup and finance handover processes.
• Prepare and submit bi-weekly sales reports and periodic upgrader and referral reports.
• Process refunds, credit notes and other sales administration requests.
• Coordinate website updates, including preview schedules, course information and fee amendments.
• Manage SMS and email campaigns, including opt-out requests in Salesforce.
• Maintain standard operating procedures (SOPs) and support continuous process improvements.
• Coordinate assigned IT-related projects and follow up with stakeholders.
• Maintain inventory records for marketing collaterals and promotional items.
• Support ad hoc operational projects assigned by the management team.

Student Support

• Issue promotional vouchers and welcome packs to eligible students.
• Ensure enrolment and finance documentation is complete and audit compliant.
• Prepare bridging letters and support Murdoch University administrative processes, including student photo submissions and offshore documentation.

Events & Logistics

• Support the planning and execution of Open Houses, Preview Sessions, University Fairs and Graduation ceremonies.
• Coordinate event logistics, marketing materials and promotional collateral.
• Provide operational support during weekend events when required.

Reporting & Coordination

• Prepare sales and operational reports to support business planning.
• Work closely with Sales, Finance, Marketing, ERO and partner universities to ensure smooth operational processes.
• Maintain accurate records within Salesforce and other internal systems.

Why Join Kaplan Singapore?

• Be part of one of Singapore's leading private education institutions.
• Work with a collaborative and supportive team.
• Opportunity to contribute to student success and business growth.
• Dynamic environment with opportunities to improve processes and lead operational initiatives.

Qualifications

Academic & Professional Qualification

• Diploma or Degree in Business Administration or a related discipline.
• Strong organisational and multitasking skills with excellent attention to detail.
• Good communication and interpersonal skills.
• Able to work independently while collaborating effectively with cross-functional teams.
• Willing to support weekend recruitment and marketing events when required.

Work Experience

• Experience in sales support, administration, customer service or operations.

Technical Competencies

• Proficient in Microsoft Office, especially Excel and Powerpoint
• Prior experience using Salesforce or other relevant CRM system will be an advantage.

Other Information

• Working Hours: Monday to Friday, 9am to 6pm.
• Work Arrangements: Hybrid
• Location: Wilkie Edge