Executive/Sr. Executive - After Sales Support (Prepaid & Postpaid Meter)

Executive/Sr. Executive - After Sales Support (Prepaid & Postpaid Meter) For SSG (Super Star Group)

Responsibilities & Context

• Receive and handle customer/dealer complaints through phone and other communication channels.
• Provide initial troubleshooting and technical support remotely.
• Identify the root cause of meter-related problems and determine the required corrective action.
• Visit the customer/site physically if the issue cannot be resolved remotely.
• Coordinate with the Factory/Technical Team for complex technical issues, testing, repair, replacement, and other necessary activities.
• Maintain a proper Excel-based complaint database, including complaint details, problem identification, action taken, status, and final resolution.
• Regularly follow up on pending complaints until successful closure.
• Analyze recurring problems and share feedback with the Factory/Technical Team to reduce repeated issues.
• Support factory-related technical activities whenever required, including testing, troubleshooting, meter checking, and other assigned tasks.
• Maintain proper records of replaced/returned/damaged meters and related after-sales activities.
• Prepare regular after-sales service reports, including pending complaints, resolved cases, recurring issues, and field observations.
• Maintain good communication with customers, dealers, sales teams, and technical/factory teams to ensure smooth service.

Education

• BBA/BSc/Diploma Engineer from any reputed institute
• The applicants should have experience in the following business area(s): Engineering Firms, Electronic Equipment/Home Appliances, Group of Companies.

Additional Requirements

• Good technical understanding of Prepaid & Postpaid Meters.
• Willingness to travel for physical site support when required.
• Good knowledge of MS Excel and documentation.
• Ability to coordinate effectively with Factory and Technical Teams.
• Ability to work independently and respond quickly to urgent technical issues.

Skills & Expertise

Communication and interpersonal skill, Problem Solving and Analytical Skills, Technical Skill

Other Relevant Skills. Technical Support Root Cause Analysis Customer Service.

Compensation & Other Benefits

Provident fund, Mobile bill, Performance bonus, Profit share, Gratuity, Insurance.

Lunch Facilities : Partially Subsidize

Salary Review : Yearly

Festival Bonus : 2