Exhibitor Services Training Supervisor

About Us The Freeman Company is a global leader in events, on a mission to redefine live for a new era. With a data-driven approach and the industry’s largest network of experts, The Freeman Company's insights shape exhibitions, exhibits, and events that drive audiences to action. The integrated full-service solutions leverage a 99-year legacy in event management as well as new technologies to deliver moments that matter.

Summary Oversees the Exhibitor Services (ES) process and service training, including new employee training, refresher/recurrent training on new or updated processes, and maintaining standard operating procedures (SOP). Collaborates with ES leadership to develop and deliver training guidance as part of the ES training program. Partners other Freeman departments to support Freeman training initiatives and ensure ES alignment with Freeman training expectations.

This position will support the Customer Experience team and eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of any of the following locations:

• Dallas, TX
• Las Vegas, NV
• Orlando, FL
• Nashville, TN
• Atlanta, GA

Essential Duties & Responsibilities

• Responsible for designing and refining all training for Exhibitor Services (ES) processes and partnering with ES leaders to deliver training to new and current ES employees.
• Researches current processes and trends in ES and aligns training to meet changing business needs and communicates with ES leadership on training updates and opportunities.
• Creates, maintains and documents all training materials, tools and resources.
• Creates methodology, tools and tracking to evaluate customer service performance during the training period and provides tools and resources for leaders and employees to continue to evaluate and improve performance after the training period.
• Collaborates with other training groups within Freeman to develop and implement cross-training.
• Delivers new employee training, refresher training and cross-training to all ES employees.
• Assists with other ES training initiatives as directed by ES leadership.

Education & Experience

• Bachelor’s degree preferred, High School Diploma or Equivalent with relevant work experience required.
• 2+ years of customer service and/or call center experience.
• 1+ years of related leadership/supervisory experience or progression.
• Experience providing coaching to new employees through performance meetings and partnering with the employees' direct manager on recommendations preferred.

Travel Requirements

Travel up to 25%

What We Offer

The Freeman Company provides benefits that aim to empower our people and their families to thrive mentally, physically, and financially. These are a handful of the types of programs and benefits our full-time people may be eligible for. There may be some variances in specific benefits across regions.

• Medical, Dental, Vision Insurance
• Tuition Reimbursement
• Paid Parental Leave
• Life, Accident and Disability
• Retirement with Company Match
• Paid Time Off

Diversity Commitment

At The Freeman Company our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

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