Exp Tech Supp Professional

Qualifications:

• Bachelor s Degree in engineering ie. Electrical/ Electronics / Instrumentation.
• Min 3~4 years of relevant experience in configurations of FIRE/ SECURITY Products in the field.
• Must have installed and programmed relevant products in at least 10 projects.
• Excellent communication skills (oral and written)
• Excellent interpersonal, organizational, and time management skills
• Ability to type at least 35 words per minute
• Previous experience with troubleshooting software or hardware
• Strong knowledge of Microsoft Operating Systems
• Strong knowledge of Microsoft Office
• Knowledge and experience with SQL
• Basic understanding of electronics and Fire Detection and Alarm Systems.
• Experience with LAN/WAN network technologies
• A+ and/or Network+ certification

Core Responsibilities: (Include but not limited to)

• Handle internal and external level customer related issues and concerns
• Capability to fault finding issues filtered by Partner, Hub or internal customers
• Point of escalation for Technical Support Specialist
• Provide required assistance to ensure product readiness for serviceability and reliability
• Provide required assistance in internal Technical Support NPI and User Acceptance Testing
• Support the development of technical documentation and training
• Maintain acceptable call evaluation requirement & KPIs
• Develop FAQs, Technical Tips, and How-To videos on Hardware and Software applications
• Record all customer interactions into a CRM (Customer Relationship Management) Database
• Ensure the safeguarding and efficient use of the Honeywell furnished materials and equipment
• Actively participate in departmental activities and initiatives
• Maintain acceptable call evaluation requirement
• Maintain acceptable VOC KPI requirements

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.