Expense Analyst

Advantage Communications Group is seeking an Expense Analyst to join our team. This person supports customer billing operations by processing assigned invoices, validating billing information, researching routine billing exceptions, completing reconciliations, and supporting payment readiness activities. Working under established processes and guidance, this role develops the knowledge and analytical skills needed to independently manage customer billing while building expertise in telecom expense management.

The Work

• Process assigned customer invoices from loaded status through completion while following established billing procedures.
• Validate invoice details, billing periods, account information, charges, and customer requirements.
• Research and resolve routine billing exceptions with guidance from senior team members when needed.
• Complete reconciliations between invoices and inventory reports, identifying discrepancies for further review.
• Support allocation coding, payment readiness activities, approval documentation, and past-due research.
• Submit and monitor routine provider disputes using established processes.
• Maintain accurate billing documentation and customer records.
• Communicate with Service Delivery Managers, Inventory Analysts, Data Acquisition, providers, and internal partners regarding routine billing activity.
• Escalate complex billing issues, customer risks, or recurring trends to senior analysts or management.
• Continue developing knowledge of customer billing requirements, provider billing practices, and internal systems.

Qualificiations and Skills

• 1-2 years of experience in billing operations, finance operations, accounting support, customer operations, or another analytical operational role.
• Strong attention to detail.
• Analytical and problem-solving skills.
• Intermediate Excel skills.
• Ability to manage recurring deadlines.
• Strong written communication skills.
• Willingness to learn telecom billing and customer-specific requirements.

Preferred

• Experience in telecom billing or telecom expense management.
• Familiar with cost allocations, general ledger coding, invoice approvals, or bill payment workflows.
• Experience with audit, reconciliation, exception management, or dispute tracking.
• Experience reconciling invoices against inventory, asset, service, or account records.
• Experience supporting domestic and international billing operations.
• Experience using provider portals, customer-facing systems, or billing platforms.

Compensention and Benefits

$63,000-$73,000 commensurate with experience and achievement. We offer a comprehensive benefits package, including medical, dental, and vision insurance. You may also be eligible for our 401(k) retirement plan with company match, paid time off, life insurance, employee wellness programs, professional development and learning opportunities

What Success Looks Like:

In the first 90 days, a strong candidate will...

• Process assigned invoices with increasing independence.
• Learn customer billing requirements, provider billing practices, and internal workflows.
• Accurately complete reconciliations, payment support activities, and routine billing exception research.
• Build productive working relationships across Expense Management and supporting departments.
• Demonstrate consistent quality, accuracy, and attention to detail.

By the end of year one, this hire is successful if...

• Independently manage routine customer billing activities.
• Resolve standard billing exceptions with minimal guidance.
• Consistently meet billing deadlines while maintaining quality.
• Demonstrate growing knowledge of telecom billing operations and customer requirements.