Expense Specialist

Advantage Communications Group is seeking an Expense Specialist to join our team. The Expense Specialist supports the intake of customer bills, invoices, and related files to help ensure they are received, tracked, and available for processing. This role monitors assigned operational queues, follows established processes to identify missing or incomplete items, maintains accurate documentation, and assists with routine intake issues. Their work supports accurate and timely customer billing operations while building knowledge of the systems, providers, and processes that support the Expense Management team.

The Work

• Own the daily monitoring of assigned intake queues to ensure expected invoices, bills, and related files are received, loaded, and progressing through the workflow.
• Track and follow up on missing, delayed, incomplete, or failed bill and file activity with third-party providers and internal teams.
• Log, manage, and maintain tickets for bill retrieval, file delivery, loading failures, portal access, login issues, and other data flow interruptions through resolution.
• Partner with third-party providers to resolve routine intake issues related to invoice downloads, file delivery, file quality, inventory files, and system population.
• Maintain accurate documentation of open items, follow-up activity, resolution status, and blockers to provide visibility into intake performance.
• Communicate status updates, risks, and next steps to Expense Analysts, Service Delivery Managers, Inventory Analysts, and leadership as appropriate.
• Identify recurring provider, file, portal, or process issues that may impact billing timelines and escalate trends and recommendations to the Manager, Expense Management.

Qualifications and Experience

Required

• 0–2 years of experience in operations, customer support, billing support, queue management, vendor coordination, help desk, administrative support, or another detail-oriented operational role.
• Strong organizational skills with the ability to manage assigned queues, tickets, follow-ups, and recurring deadlines.
• High attention to detail when reviewing invoice status, file activity, account information, customer records, and ticket updates.
• Strong written communication skills with the ability to clearly document issues and provide status updates.
• Comfortable learning and working across multiple systems, portals, ticketing tools, shared work queues, and trackers.
• Basic Excel skills, including sorting, filtering, and maintaining trackers.
• Demonstrated follow-through and accountability when managing assigned work.
• Ability to recognize when work is delayed, incomplete, or requires escalation.

Preferred

• Experience in telecom billing, telecom expense management, managed services, or billing operations.
• Experience working directly with third-party providers, vendors, carriers, or external support teams.
• Experience using ticketing systems, workflow tools, customer portals, or queue management platforms.
• Familiarity with invoice retrieval, file delivery, secure file transfer, portal administration, or data loading processes.
• Experience tracking service levels, aging items, operational queues, or open issue management.
• Experience supporting analysts, service delivery teams, account teams, or customer operations.
• Exposure to inventory files, billing files, customer account data, or basic data validation.

Salary and Benefits

$45,700- $52,000 annual salary based on experience and acheivement. We offer a comprehensive benefits package, including medical, dental, and vision insurance. You may also be eligible for our 401(k) retirement plan with company match, paid time off, life insurance, employee wellness programs, professional development and learning opportunities