Experience Administration Officer

About the role

PHN Industry is looking for a capable, organised and proactive Administration Specialist to take ownership of the day-to-day administration that supports our workshop, service and commercial operations. You will sit at the centre of the business, working across Operations, Workshop, Sales, Stores and Management to make sure jobs are set up correctly, information is accurate, purchasing is followed through, timesheets are right, documentation is complete and invoices are processed without unnecessary delays.

Key responsibilities

• Coordinating and maintaining administration behind jobs, including job setup and job administration
• Maintaining accurate job information and records
• Managing purchase orders, requisitions and supplier documentation
• Supplier pricing and availability enquiries
• Following up materials and outstanding purchasing requirements
• Processing delivery dockets, receipting and invoice matching
• Timesheet checking, entry and correction of discrepancies
• Payroll and timesheet administration support
• Managing estimates, quotations and job costing information
• Processing customer purchase orders and approvals

About you

• Highly organised and comfortable managing multiple priorities
• Strong attention to detail
• Follow things through to completion
• Confident chasing outstanding information or actions
• Comfortable working with tradespeople, supervisors, managers, customers and suppliers
• Understand the importance of accurate information and documentation
• Able to identify problems before they become bigger problems
• Commercially minded and understand that administration directly impacts job profitability
• Confident learning new systems and processes
• Comfortable working in a fast-moving industrial environment

About us

PHN is continuing to strengthen and modernise the way we manage our workshop, jobs and commercial processes. The successful person will have the opportunity to make this role their own and have a genuine influence on how the business operates. You will work closely with the leadership and operational teams and will have visibility across the full life cycle of jobs.