Experience Agent

**Position Title:**Experience Agent **Department:**Marketing

Salary Range:$15.25  Reports to: Marketing Coordinator

**Employment Status:**Seasonal **FLSA Status:**Non-Exempt

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POSITION SUMMARY

This versatile role is ideal for someone who enjoys learning, connecting with people, and creating a welcoming, hospitable environment for every guest. Experience Agents serve as a key point of contact, sharing information about marina services, amenities, and events while representing the marina with professionalism and enthusiasm. We’re seeking positive, adaptable individuals who enjoy engaging with others and contributing to a dynamic, guest-focused environment. Join us and help create memorable experiences at Antelope Point Marina

ESSENTIAL FUNCTIONS & DUTIES

• Strong willingness and ability to learn

• Friendly, outgoing personality with excellent people skills

• Commitment to fostering exceptional guest experiences

• Assisting with reservations, guest inquiries, and promotions

• Supporting and assisting with marina events as needed

• Willingness to travel overnight and work beyond scheduled hours

• Comfortable working outdoors and adapting to varying weather conditions

• Acting as a professional ambassador of the marina in interactions with the public and partner organizations

• Possess the ability to react productively to other duties as reasonably

  assigned

• Possess the ability to react productively to other duties as reasonably assigned.

QUALIFICATIONS

Must be 18 years or older. Excellent customer service and positive demeanor with a passion for delivering exceptional service to guests. Attention to detail and the ability to remain calm under pressure. Basic computer skills, ability to be trained in reservation and payment software. Strong communication skills and the ability to work in a team environment. Ability to work weekends and holidays on a flexible schedule.

Education
Possess a high school diploma, GED, or equivalent preferred, but not required.

Experience
Previous experience in customer service or hospitality preferred, but not required.

GENERAL KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of APM marina services and amenities.
• Skills which allow for the tactful resolution of guest problems or concerns.
• Knowledge or ability to be trained in fire extinguisher operation.
• Knowledge or ability to be trained in ISO/EMS awareness.
• Knowledge or ability to be trained in employee orientation.
• Knowledge or ability to be trained in hazard communication.
• Knowledge or ability to be trained in hazardous materials response/respiratory protection.
• Knowledge or ability to be trained in emergency response.
• Knowledge or ability to be trained in recyclable materials.
• Knowledge or ability to be trained in blood borne pathogen awareness.

IS THIS POSITION CLOSELY, MODERATELY, OR MINIMALLY SUPERVISED? Moderately.

DOES THIS POSITION HAVE SUPERVISORY RESPONSIBILITY INCLUDING BUT NOT LIMITED TO HIRING, FIRING, PERFORMANCE APPRAISALS, PERSONNEL CHANGES? No.

DOES THIS POSITION HAVE ACCESS TO COMPANY OR CUSTOMER CONFIDENTIAL OR PROPRIETY INFORMATION INCLUDING BUT NOT LIMITED TO CUSTOMER LISTS, PAYROLL, HUMAN RESOURCE OR LEGAL INFORMATION? Yes.

DOES THE POSITION HAVE ACCESS TO OR HANDLE COMPANY OR CUSTOMER FUNDS INCLUDING BUT NOT LIMITED TO CREDIT CARD INFORMATION, CHECKS, CASH? No.

WORKING CONDITIONS
The performance of stated functions and duties may occur in, but are not limited to: office settings, confined spaces such as boat hulls, public or common areas such as restaurant or retail establishment; inclement weather conditions may be a factor including rain, snow, wind, extreme temperatures. General industry levels of noise and stimuli should be expected in all settings.*Controllable working conditions (i.e. temperature, lighting) may be altered to create a more conducive working environment for staffing needs, however such accommodations shall not create an undue hardship on the Company or other staff members.

PHYSICAL DEMANDS
The physical demands of the position may include, but are not limited to sitting or standing for extended periods of time. Lifting, carrying and otherwise maneuvering heavy objects with or without assistance. Climbing, crouching, reaching, extending and other bodily movements in work areas such as boats, office settings, docks.

ENGLISH PROFICIENCY
It is important that the incumbent be able to communicate effectively in English including speaking, understanding, reading, and writing for the purpose of general interactions with staff, guests and customers. Additional linguistic proficiency is welcomed and encouraged, but not required for the performance of the position.

INTENT AND FUNCTION OF JOB DESCRIPTION

The purpose of the job description is to provide the general tasks and standards of the position. The job description is composed with the intention that only essential functions are included; peripheral tasks only incidentally related or otherwise assigned to the position have been excluded.

The job description does not create an employment contract. APM maintains its status as an at-will employer. APM or the employee may terminate the employment relationship at any time, for any reason, with or without cause or notice.