Experience & Interface Designer

Key Responsibilities:

• Design UI screens and end-to-end flows for the volunteer management system across its key user journeys.
• Translate product requirements and research insights into concrete, usable interface designs.
• Design for the range of users the system serves — coordinators, administrators, and volunteers — accounting for their differing needs and contexts.
• Establish consistent UI patterns and components across the system.
• Plan and run usability testing to validate interface decisions, and translate findings into design improvements.
• Ensure interfaces meet accessibility standards (WCAG 2.1) and are applied in practice.
• Partner with researchers, product, and engineering teams to move designs from concept through to implementation.
• Contribute reusable patterns and components back to the government design system where relevant.

Qualifications & Skill Sets:

• At least 5 years of experience in UI or product design, with a portfolio of shipped digital products.
• Strong UI craft — layout, typography, hierarchy, and interaction design across responsive and data-heavy screens.
• Advanced proficiency in Figma, including componentization and design tokens.
• Hands-on usability testing experience — planning, running, and acting on findings.
• Practical fluency in accessibility and inclusive design (WCAG 2.1, ARIA-aware design).
• Experience designing workflow- or management-type systems (dashboards, records, scheduling) is an advantage.
• Clear communication of design rationale to technical and non-technical audiences.