Experience Centre Specification Consultant

We're looking for a customer-focused Experience Centre Specification Consultant to join our Osborne Park team. This role is ideal for someone who enjoys working with customers, influencing project decisions and helping bring bathroom, kitchen and laundry projects to life.

About the Role

Based in our Osborne Park Experience Centre, you'll work closely with builders, developers, designers, merchants and end users to create specifications, support project conversion and deliver an exceptional customer experience.

This is a key role, and you'll need to be a proactive self-starter with the ability to identify project leads from our CRM and though customer engagement. You'll manage project opportunities from qualification through to specification and handover, while supporting our Business Development Managers to progress commercial, care and multi-residential projects.

Key Responsibilities

• Hunting and proactively seeking specification opportunities
• Conduct customer consultations and guided showroom appointments.
• Create and present project specifications aligned to customer and project requirements.
• Qualify and manage Experience Centre leads and opportunities.
• Collaborate with Business Development Managers, Project Coordinators and merchant partners to progress projects.
• Maintain accurate CRM records, pipeline activity and follow-up actions.
• Support customer events, project meetings and industry engagement activities.
• Ensure the Experience Centre is presented to a high standard and displays remain current and accurate.

About You

You'll bring:

• Experience in specification sales, showroom consulting, interior design, building products, merchant sales or project coordination.
• Strong relationship-building and communication skills.
• A customer-first mindset and consultative approach.
• The ability to manage multiple projects and priorities.
• Experience using CRM systems and maintaining accurate records.
• An interest in design, construction, renovation or building products.

Why Join GWA?

• Work with leading brands including Caroma.
• Be part of a collaborative and supportive team.
• Enjoy ongoing learning and development opportunities.
• Genuine career growth pathways within a market-leading organisation.

If you thrive on customer engagement, project consultation and helping customers make confident decisions, we'd love to hear from you.